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The Inbox lists the agent sessions that need you. Needs Action shows sessions where Athena has paused for your approval, such as before sending an email. Following shows sessions you asked to be notified about when they finish.
Inbox overview showing session list

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Session Types

  • Needs Action - Sessions where Athena has paused and is waiting for your approval, such as sending an email or executing a sensitive action.
  • Following - Sessions you’ve subscribed to for completion notifications.

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Using the Inbox

View details - Click any session row to preview the full conversation history.
Session details preview showing conversation history
Open session - Click the external link icon to open the session in a new tab and interact with Athena directly. Filter by channel - Use the filter dropdown in the top-right corner to show only sessions from specific channels (SMS, Slack, Email, or Web). Unsubscribe - For sessions you’re following, hover over the row and click the X icon to stop receiving notifications.

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Following Sessions

To follow a session and receive notifications when it completes, click the bell icon in the top-right corner of the chat interface. The session will be added to your Inbox under “Following.”
Bell icon to subscribe to session notifications
The session list refreshes every 15 seconds at rest and every 5 seconds while a listed session is running. Sessions that are automatically resumed (like deep research tasks) are filtered out to reduce noise.