Communication channels cover SMS conversations, per-agent Slack bots, phone calls, and using saved call recordings and transcripts as workspace assets.
Athena is accessible through multiple communication channels, allowing you to interact with your AI assistant wherever you work. Whether you prefer text messaging, team collaboration platforms, or voice calls, Athena adapts to your preferred communication style.
SMS
Slack
Phone Call
Athena is available via SMS, enabling you to interact with your AI assistant directly from your mobile device through text messages. This channel provides convenient access to Athena’s capabilities when you’re on the go or prefer mobile-first communication.
Contact your workspace administrator or Athena support to obtain your dedicated SMS number for communicating with Athena.
2
Send your first message
Text your query or request to the provided Athena SMS number. You can ask questions, request information, or initiate tasks just as you would in the chat interface.
Example SMS
Summarize the Q4 sales report and send me the key highlights
3
Receive responses
Athena will process your request and send responses back via SMS. For complex tasks, you may receive multiple messages or a link to view detailed results in your workspace.
4
Continue the conversation
Reply to Athena’s messages to ask follow-up questions or provide additional context. Athena maintains conversation history to provide contextually relevant responses.
SMS messages may be subject to standard carrier rates. Check with your mobile provider for details on messaging costs.
Athena agents can live in Slack. Each agent that enables Slack gets its own Slack app and bot user, so your team can mention the agent in a channel and get an answer in the thread, with that agent’s configured sources, tools and instructions.
Connect your Slack workspace (workspace admin, once)
At api.slack.com/apps, open Your App Configuration Tokens and generate a token for your Slack workspace. In Athena, open an agent’s Slack section, paste the access token (xoxe…) and refresh token (xoxe-1-…), and confirm Connect workspace Slack. This is done once per Olympus workspace; Athena rotates the tokens automatically.
2
Create and install the agent's bot
In the agent’s Slack section, pick a bot name and icon, click Create this Slack bot, then Install this Slack bot and authorize it in Slack. The bot goes live immediately, without publishing the agent.
3
Choose the channels
Add the channels the bot replies in, or switch on Enable all channels. Invite the bot to a channel like any Slack app, then mention it by its bot name.
4
Interact with the agent
Mention the bot in a channel it has been invited to:
Slack Message
@Athena Helper can you analyze the customer feedback document and summarize the main themes?
The agent replies in the thread. For complex outputs such as generated documents or visualizations, it links to the result in your Olympus workspace.
Each bot sees only the channels it has been invited to and, unless you enable all channels, replies only in the channels you list. Slack’s own workspace permissions still apply.
Athena is available via phone call, providing voice-based interaction with your AI assistant. This channel is ideal for brain dumping ideas, talking through problems with Athena as a thought partner, or learning about topics while on the go. After your call, the full transcript is saved and searchable, so you can reference and query your conversations later.
Phone calls with Athena are particularly useful when you want to think out loud and capture your ideas without typing. Common use cases include brainstorming sessions where you want to spar with an AI partner, learning about new topics while walking or commuting, capturing meeting notes or action items hands-free, and quickly dumping context that you can later query or reference in your workspace.
Speak naturally as you would in a conversation. You can ask questions, brainstorm ideas, or simply think out loud. Athena will respond conversationally and help you work through your thoughts.
Example Conversation
“Hey Athena, I want to talk about a legal case I’m working on. Can you suggest some good resources for me to learn more about similar cases?”
Once you end the call, Athena automatically processes the conversation. The call recording and full transcript appear in your workspace with live refresh, so you can see the content as it’s being processed.The transcript becomes a searchable asset that you can reference later. To query your call content, use the @ symbol to tag the call asset in a new chat, then ask questions about what you discussed. You can later search the transcript, summarize it, or use it as context in another session.
Phone calls are great for capturing ideas on the go. Have a 20-30 minute brainstorming session while walking, then later reference the transcript to extract action items or key insights.
During the pilot period, phone calls are optimized for speed rather than full tool usage. Athena may not be able to create documents or perform complex actions during a call, but you can always follow up in chat afterward.
Phone calls may be subject to standard carrier rates depending on your phone plan. Check with your provider for details on call costs.
The agent’s SMS inbox uses saved-person or workspace-member names when it can match a phone number. An existing conversation or participant name takes precedence. Numbers without a matching name remain phone numbers.You need access to the agent’s SMS inbox to view these conversations.
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